Faqs | Zymo Cosmetics

FAQs

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How will Zymo assure quality defects and help us handle consumer complaints?

At Zymo we believe to nail down any quality defects in the products at our end only before the dispatch of the goods. For that, we follow strict quality control and quality assurance practices in compliance with ISO 22716 and ISO 9001. In some cases, if insisted by our buyers we also extend support for any Third-party inspection before e dispatch of goods. For cosmetic products quality defects and consumer complaints can occur due to several factors like improper storage conditions, poor handling in transportation, skin and hair type of the consumers, false label claims on the product artworks or product promotional materials, production defects, and many more. Except for the production defects, none of the reasons is in the control of the manufacturer. So, we can assure our clients against manufacturing/production defects only. For consumer complaints of the other types, we extend our support to our clients in the best possible way so that the clients can handle the complaints with the consumer in a better way at their end.

Who will select the suppliers and source the raw materials & packaging materials required to manufacture the products?

We have a very good network of suppliers, which we have selected by following a special "Supplier Assessment System" and most of them are also supplying to many multinational companies and can reliably supply quality products to us. We keep on adding new suppliers’ year-on-year bases. So, we can procure the required RM & PM by maintaining higher quality standards for manufacturing the products from these suppliers. Especially for PM, wherever required, we can give you various options to select for your products during product development. However, if you have assessed and selected any supplier and you want us to buy any specific RM or PM from that supplier only. We can consider sourcing that specific RM & PM from your suggested supplier as per the terms you would have decided with that supplier.

What if we select the packaging material suppliers and ask you to purchase from them?

We consider developing the products as per your required specifications. It's your product and you have every right to decide from whom you need PM for your products; however, the purchase material quality and supplier's reliability are the key components for smooth production planning. If you are confident enough that your referred supplier will be reliable, do share the details of the supplier and its product with us. Our purchase team will assess the supplier if it is new. Also, we may require selected packaging samples to check if the same is suitable for the product we selected and with our existing filling & packaging technology. If we found any issues with the selected product or supplier, we will share our observations with you. And based on your suggestions we will proceed further and raise PO to the supplier considering the terms agreed upon between you and your suppliers. We will process payments to the supplier in such cases as per the agreed payment terms provided that your due payments with us are cleared.

What if we select the supplier for some key ingredient and ask you to purchase from them?

We consider developing the product as per your required specifications. It's your product and you have every right to decide from whom you need RM for your products, however, RM’s quality and supplier's reliability is one of the key components for smooth production planning. If you are confident enough that your referred supplier will be reliable, do share the details of the supplier and its ingredients with us. Our purchase team will assess the supplier if it is new. Also, we may require selected ingredient samples to check the quality of the same product we selected, and our existing QA team will assess the material. If we found any issues with the selected material or supplier, we will share our observations with you. And based on your suggestions we will proceed further and raise PO to the supplier considering the terms agreed upon between you and your suppliers. We will process payments to the supplier in such cases as per the agreed payment terms provided that your due payments with us are cleared.

If we require some special document from the manufacturer to register the product in a country other than India, will you provide the same?

Yes! Why not. We never miss any opportunity where we can be of any help to the Brand Owners. Regulatory norms vary from country to country so we first need to understand exactly what documents and any other things like product samples etc. are required for registering products in the country of Import. Once you provide these details, we would provide you with documents and details which is readily available to us or can be developed by my team itself like certificates, product specifications, COA, MSDS, etc. within a week. For the rest of the documents we help and support you in the best possible ways to get them from the respective government or other departments. We can also arrange product samples (in non-printed packaging) for registration or testing if required.

Will you allow our technical person or third-party inspection agency to remain present during the manufacturing of our Products?

YES! We believe in total transparency and the brand owner should know how their products are being manufactured the give them quality assurance and a new perspective on showcasing how their products are different from any other in the market, other in the market giving them overall confidence while pitching their product with good quality assurance. In some cases, if requested by the client we may shoot a small video of various steps of the actual manufacturing of your products compiled well in good, professional quality video with proper text captions explaining various process stages. Such videos can help you in your promotional activities as well.

Do you work on a loan licensing base?

Yes, we do.

How will my company name be written on the product packaging?

It will be written as "Marketed By: Our Company Name", For Ex: "Marketed By: XYZ Limited" along with your company postal address, Customer Care details, Email Id, Contact Number, and Company Website (if any).

Is it mandatory to write your manufacturer’s name & address on the product packaging?

According to Cosmetics Rules, 2020 and The Legal Metrology (Packaged Commodities) Rules, 2011, for the products intended to sell in India, it is mandatory to mention the manufacturer's name, address with PIN Code, and manufacturing license number on the product labels. On the other hand, if the International buyer wants to mention manufacturer details, they are free to do so. However, if they choose not to mention it, then "Made in India" and the neutral code of the manufacturer must mention on the product packaging.

Will you prepare product artwork for my product?

We recommend our brand owners that they prepare product artwork with their selected designers as they will have a better understanding of your branding and promotion strategy and your product artwork can be prepared in line with the same. We don't have an in-house packaging designer. However, we can refer to you some good designer agencies which can help you create product artwork. We have a dedicated in-house team to guide you regarding FDCA and Metrology act guidelines which are mandatory to follow for cosmetics product packaging. Additionally, team Zymo also guides you for the various artwork technicalities, printing guidelines, color combinations, proper sizing and alignments as per KLD, and requirements of supplier printing technology. This is how we save our clients from getting caught in any legalities of cosmetics product labeling rules.

Do you have any natural product formulations available?

Yes, we can definitely help you develop products containing Natural ingredients only (100 % Natural) or products with your desired concentration of Natural Ingredients. It’s all about developing a product that best suits your brand philosophy and marketing strategy.

Do you provide biodegradable packaging?

The availability of biodegradable packaging is very limited in India as of now. Importing them from outside India is possible however, lead time and timely delivery of the same would always be a matter of concern. Also whatever biodegradable packaging materials are available are too much costly to make the product viable on the economic front. For any brand to grow strong and sustainable, the timely availability of required materials is very critical to consider. All branding and promotional efforts for your brand building may go in vain if you could not supply the product when there is a demand for your product in the market. But, we have some sources of foreign manufacturers of biodegradable packaging materials. So if the brand owner is willing to go for Biodegradable packaging material in any case and excessively high packaging cost and difficulties in timely availability of the PM is not a concern, we can definitely help you develop a product with biodegradable packaging materials.

Delivery concern- what is the lead time?

For the first order of any product - the lead time will be 60-90 days (based on the lead time of the selected packaging material) after receiving advance payment or confirmed final artwork whichever is later. For repeat orders - the lead time will be considered 45 days. This can be further reduced if we get a forecast for the next 3 months from the client and the client is ready to invest for the advance procurement of the required packaging materials.

Can you make artwork for me? Do you have an In-house artwork agency?

Yes.

Do you export on “Neutral code” only?

Yes

Company batch capacity:

1126400 - Bottle/Jar/Pouch filling Monthly Capacity
1267200 - Tube Filling Monthly Capacity
144400 - Batch in kg Monthly Capacity